Terms and Conditions

01Agreement and scope

These Terms and Conditions (Terms) govern access to Krazimo Studio, including its hosted workspace, APIs and mobile application (Services). By accessing or using the Services, you agree to these Terms. They form an agreement between Krazimo Inc. (Krazimo, we or us) and the individual or organization using the Services (Customer or you). If you act for an organization, you represent that you have authority to bind it. You must be of legal age to enter this agreement and use the Services for business purposes.

An order form, statement of work or other written agreement accepted by both parties (Order) may specify plans, fees, deployment, support and additional requirements. If documents conflict, the Order controls, followed by any applicable Data Processing Addendum for data-processing matters, and then these Terms. These Terms do not replace a separately negotiated agreement that expressly governs your use of Studio.

02Accounts and access

Subject to these Terms and the applicable Order, you may access and use the Services during your subscription or authorized access period. The Customer is responsible for its authorized users, accurate account information, workspace permissions and the security of its credentials and API keys. Notify us promptly of suspected unauthorized access.

Workspace administrators can manage access and view workspace content and activity. The mobile app provides access to an existing Studio account; installing the app does not create a subscription, workspace or entitlement to paid features.

03Acceptable use

You must comply with applicable law and respect the rights of others. You may not use the Services to submit unlawful content, infringe intellectual property or privacy rights, distribute malware, conduct fraud, gain unauthorized access, interfere with service operation, circumvent usage limits or security controls, or disclose credentials to unauthorized parties.

You are responsible for obtaining the permissions and providing the notices needed for Customer Data and for your use of agents, workflows, tools and integrations. Do not submit regulated or sensitive data unless your agreement and the configured Services support that use. Do not use AI output as the sole basis for decisions requiring professional judgment or decisions that have legal or similarly significant effects on individuals.

Except where applicable law or a separate license permits it, you may not reverse engineer our proprietary software, remove ownership notices, or copy or resell the Services themselves without our written permission. This does not prevent authorized deployment of your agents or workflows. You must comply with applicable export controls, sanctions and anti-bribery laws. The Services are not designed for emergency response or safety-critical systems where failure could cause death or serious physical harm.

04Customer Data and output

Customer Data means the information and materials you or your authorized users submit to the Services, including documents, images, messages, prompts, agent configurations and workflows. You retain your rights in Customer Data. You grant Krazimo the limited rights necessary to host, process, transmit and display it to provide, secure and support the Services and carry out your instructions.

As between you and Krazimo, you retain any rights you have in output generated from your Customer Data, subject to applicable law and third-party rights. AI output may not be unique, and these Terms do not promise that output is eligible for intellectual property protection or free of third-party rights. Krazimo retains ownership of its platform, underlying software, pre-existing materials and templates. Your use of the Services does not transfer those rights.

Krazimo does not use Customer Data to train foundation or fine-tuned models without your written opt-in. You are responsible for the accuracy, legality and suitability of Customer Data and for reviewing output before using or sharing it.

05AI services and human oversight

AI systems can produce inaccurate, incomplete, misleading or inappropriate output. Guardrails, evaluations, citations and review steps can assist oversight but do not guarantee correctness or suitability. You must assess output in the context of your use and apply appropriate human review, particularly before external communications or consequential actions.

You are responsible for configuring and testing agents, workflows and connected tools, and for the actions you authorize them to perform. The Services are not a substitute for professional legal, medical, financial or other regulated advice.

06Third-Party Services

The Services may use or connect to third-party model providers, cloud services, payment processors and other integrations (Third-Party Services). Your use may also be subject to their terms. When you connect a service or supply your own provider key, you authorize the processing necessary for that connection and are responsible for your account and permissions with that provider.

Third-party availability, features and output may change. Krazimo does not control independently supplied services. Bringing your own provider credentials does not remove Studio's own usage, storage or account records. Our Privacy Policy describes how personal information is processed in connection with the Services.

07Fees, billing and cancellation

Fees, billing periods, usage allowances, overage and model charges are stated in your Order or the plan and checkout terms you accept. Unless stated otherwise, fees exclude applicable taxes. You are responsible for charges incurred by your authorized users and configured agents and workflows. Invoices are payable within 15 days unless your Order specifies another period.

Recurring subscriptions renew for the billing period disclosed when you subscribe unless canceled in accordance with the accepted subscription terms. You can manage supported subscriptions through the billing portal or contact support@krazimo.com. Cancellation, refunds and any continued access depend on your Order, accepted subscription terms and applicable law. Removing the mobile app or signing out does not cancel a subscription.

08Confidentiality and data protection

Each party will protect the other's non-public information that is identified as confidential or reasonably understood to be confidential, use it only to perform this agreement, and disclose it only to personnel and service providers who need access and are subject to appropriate confidentiality obligations. These duties do not apply to information independently developed, rightfully obtained without restriction or publicly available without a breach. Legally required disclosure is permitted, with notice where lawful.

We process personal information as described in our Privacy Policy and, for Customer-controlled information, the applicable agreement and Data Processing Addendum. Customers remain responsible for their instructions, lawful basis, end-user notices and access management. On request or termination, confidential information will be returned or deleted subject to legal retention requirements and applicable backup cycles.

09Suspension and termination

We may suspend access where reasonably necessary to address a security risk, unlawful use, a material breach or overdue fees. We will provide notice where reasonably practicable and work with you to resolve the issue.

Unless the applicable Order provides otherwise, either party may terminate an Order for convenience on 15 days' written notice or for a material breach that remains uncured four days after written notice. Subscription cancellation remains subject to the accepted subscription terms described above. Termination does not remove payment obligations already incurred. We will provide reasonable assistance with data export as described in your Order; contact us before access ends to arrange it.

10Warranties and disclaimer

Except for express commitments in your Order and rights that cannot lawfully be excluded, the Services and AI output are provided as is and as available. We do not guarantee uninterrupted or error-free operation or that output will meet your requirements. To the extent permitted by law, we disclaim implied warranties of merchantability, fitness for a particular purpose and non-infringement. Any professional services warranty is governed by the applicable Order.

11Indemnification

For paid Services, Krazimo will defend the Customer against a third-party claim that Krazimo's proprietary platform, used as authorized, infringes intellectual property rights, and pay damages finally awarded or settlements Krazimo approves. This obligation excludes claims arising from Customer Data, generated output, Third-Party Services, customer modifications or combinations, unauthorized use, or failure to use a correction we provide that would avoid the claim. Krazimo may obtain rights or modify or replace the affected platform. If those options are not commercially reasonable, Krazimo may end the affected Services and refund unused prepaid fees for them. Subject to rights that cannot be excluded, this paragraph provides the Customer's exclusive remedy for such infringement claims.

The Customer will defend and indemnify Krazimo against third-party claims arising from Customer Data, unlawful use, breach of these Terms, or customer modifications and combinations. The party seeking protection must promptly notify the other party of the claim, allow it to control the defense and reasonably cooperate at its expense. Late notice excuses an obligation only to the extent it materially prejudices the defense. No settlement may admit fault by, impose a non-monetary obligation on, or require an unreimbursed payment from the other party without its written consent.

12Limitation of liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential, exemplary or punitive damages, or loss of profits, revenue, data or goodwill. Each party's total liability relating to these Terms and an Order is limited to the fees paid or payable to Krazimo under the applicable Order in the 12 months before the event giving rise to the claim.

The cap applies in aggregate across claims and legal theories, including contract, tort, confidentiality and Krazimo's indemnification obligations. It does not limit the Customer's payment or indemnification obligations, infringement of Krazimo's intellectual property rights, fraud or willful misconduct, or liability that applicable law does not permit to be limited. Any different limits expressly agreed in an Order control. Nothing in these Terms excludes mandatory consumer rights or statutory data-protection rights.

13Governing law and disputes

Unless your Order provides otherwise, Delaware law governs these Terms, without its conflict-of-laws rules. Disputes will be resolved by final and binding arbitration administered by the American Arbitration Association in Wilmington, Delaware. Either party may seek temporary injunctive relief in court to protect confidential information or intellectual property pending arbitration. Nothing in this section removes rights or remedies that applicable law does not permit the parties to waive.

14Changes and general terms

We may update these Terms and will identify the effective date and provide notice of material changes where required. Changes do not override a separately negotiated Order unless agreed under that Order. If a provision cannot be enforced, the remaining provisions continue to apply. Neither party may assign an Order without the other's consent, except to an affiliate or in connection with a merger, acquisition or sale of substantially all assets. The parties are independent contractors.

These Terms and the applicable Order constitute the agreement for their subject matter. Sections that by their nature should survive termination, including accrued payment obligations, confidentiality, intellectual property, disclaimers and dispute provisions, will survive. Distribution of the iOS app is also subject to Apple's applicable standard app license; Apple is not the provider of Studio's hosted Services.

Neither party is responsible for a failure caused by events beyond its reasonable control, provided it takes reasonable steps to reduce the impact and resume performance. This does not excuse amounts already due. A failure to enforce a provision is not a waiver. Additional terms in a Customer purchase order do not apply unless Krazimo expressly accepts them in writing. Optional beta or preview features may change or be withdrawn and carry no service-level commitment unless agreed in an Order.

15Contact and notices

Contact support@krazimo.com about these Terms, subscriptions or account access. Formal notices should be sent to the contacts specified in your Order, with a copy to support@krazimo.com.