E-commerce store operations
An agent team that answers order and returns questions from live order data, writes product listings, drafts review replies and flags low stock, with a person approving anything that changes the store.
Store owners are hiring help for the same daily jobs.
Store help is the fastest-growing admin skill
E-commerce management is the fastest-growing admin skill on Upwork, up 130% year over year.
Upwork In-Demand Skills 2026The same question, all day
“Where is my order?” makes up an estimated 30–50% of support contacts for direct-to-consumer brands, according to a Gorgias 2024 report as cited by Ringly.
RinglyListings eat hours
E-commerce virtual assistants are hired to update listings, descriptions and inventory, handle order inquiries, and coordinate returns and refunds. Listing updates alone are priced at $500–$1,000 per project.
UpworkWhat the agent does
- 01
Answers “where’s my order?”
On your site and help desk, a customer agent looks up the customer’s real order with an order-lookup tool and answers delivery dates, returns and exchanges from your policies.
- 02
Writes product listings
You drop in supplier specs or a spreadsheet. For each product a listing agent writes the title, description, bullet points, tags and SEO text in your brand voice, and a tool publishes the ones you approve.
- 03
Checks stock every morning
A scheduled store-ops agent checks stock levels and flags items to reorder.
- 04
Drafts review replies and a daily summary
The same agent drafts replies to new reviews for approval, and summarises yesterday’s orders, returns and top questions.
Checked before anyone sees an answer
The guardrail
No refunds outside policy, no discount codes you have not approved, and no sharing another customer’s details. Output guardrails block those replies before the customer sees them.
Where a person steps in
Anything the customer agent cannot solve, such as a damaged item or a refund over a limit, goes to your team with a summary. Listings, review replies and refunds above the limit wait in Human Review for approval.
What is recorded
Every conversation and every change to the store is logged with its cost, and you are alerted if order lookups fail.
The steps, in order
Three agents share one knowledge base and one store connection. Only the store connection needs a developer.
| Step | What you do in Studio | Typical time |
|---|---|---|
| 1Add your policies and voice | Create a knowledge base with shipping, returns, warranty, FAQs and 5 example product pages. | 30–60 min |
| 2Create the agents | Create the customer, listing and store-ops agents with their output fields. | 30 min |
| 3Add guardrails | Add refund limits, no unapproved discounts and no other customers’ data. | 10 min |
| 4Connect your store | Add order lookup, product publish and inventory tools using your store’s API key, kept in Secrets. | 2–4 hours for a developer |
| 5Test | Run 20 real customer questions and 10 products in the Playground, and save them as test suites. | 1 hour |
| 6Go live | Embed the chat on your store and schedule the morning workflow; listings and refunds go through Human Review. | 30 min |
A worked example
A store with 1,500 support conversations and 100 new products a month. The inputs are assumptions about a typical business; replace them with your own numbers.
| Line | Assumption | Per year |
|---|---|---|
| Support handled by the agent | Half of 1,500 conversations (order status, returns, product questions), which is 750 a month at 6 minutes each and $15 an hour | ≈ $13,500 |
| Listings written | 100 products a month × 15 minutes each at $15 an hour; approval takes 2 minutes each | ≈ $3,900 |
| Morning stock check and summaries | 30 minutes a day saved | ≈ $2,700 |
| Total value | ≈ $20,100 | |
| Krazimo Studio cost | ≈ $1,400–$1,700 a year: the Starter plan at $99 a month (about 2,500 runs a month) plus model usage | |
About 75 hours a month of support replies, the listing writing and half an hour every morning, and customers get an answer about their order in seconds instead of hours.
See it working
on your own information.
Tell us about your business and we will walk through this use case with you in Studio.